Refund & Cancellation Policy

This policy reflects how order changes are currently handled at Geeklane OneGift. Since every order goes through our enquiry-and-confirmation process rather than instant checkout (see our Terms of Service), “cancellation” and “refund” here refer to a confirmed bulk order, not an on-site purchase — no payment is taken through the Site itself.

Before an order is confirmed

Browsing the catalogue, building a shortlist, and submitting an enquiry cost you nothing and commit you to nothing. You can change your shortlist or walk away from an enquiry at any point before you confirm an order with our team — there’s no cancellation process needed at this stage.

Cancelling or changing a confirmed order

• Before production/dispatch begins: you can cancel or modify a confirmed order at no cost by contacting us as soon as possible. If you’ve already paid an advance or made full payment, we’ll refund it in full to the original payment method within 7–10 business days.
• After production/dispatch has started: once we’ve begun sourcing, customizing, or preparing your specific order, cancellation may not be possible, or may only be possible with a deduction covering costs already incurred (materials, supplier commitments, etc.) — we’ll tell you exactly what applies to your order before proceeding, not after the fact.
• After dispatch: once an order has shipped, it can no longer be cancelled — see “Issues with a delivered order” below for what to do if something’s wrong.

Issues with a delivered order

Contact us within 48 hours of delivery if:

• An item arrived damaged, defective, or significantly different from what was confirmed.
• Your order is incomplete or the wrong items were delivered.

Send us photos of the issue along with your order details. Depending on the situation, we’ll arrange a replacement, a partial credit, or a refund for the affected items — we’ll always tell you which applies and why before proceeding. We can’t accept a return or offer a refund for issues reported after this window, or for correctly-delivered items simply because a buyer changed their mind, since bulk orders are sourced and prepared specifically against your confirmed quantity.

Refund method and timeline

Approved refunds are issued to the original payment method (or, for orders paid by bank transfer, to the same account) within 7–10 business days of approval. We’ll confirm once a refund has been processed.

Questions about an order

This policy is meant to be fair and specific, not a formality — if your situation doesn’t fit neatly into one of the cases above, contact us and we’ll work it out directly. Reach us at support@geeklane.in or +91 93116 31112 with your enquiry or order reference.